Terms & Conditions

Last Updated: July 2026

Welcome to Vivek's Physiotherapy ("we", "our", or "us").

These Terms & Conditions explain how you may use our website and our physiotherapy services. By using our website or booking an appointment, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Us

Vivek's Physiotherapy provides professional home physiotherapy services across East London, including Redbridge, Waltham Forest, Newham, Romford, Barking & Dagenham, and surrounding areas.

Our services include assessment, treatment, rehabilitation, and advice for a range of musculoskeletal, neurological, and mobility-related conditions.

2. Website Use

Our website is provided for general information about our physiotherapy services.

You agree to use our website only for lawful purposes and not to:

• Attempt to gain unauthorised access to our website.

• Copy or reproduce website content without permission.

• Upload harmful software or malicious code.

• Use our website in any way that could damage or interfere with its operation.

3. Medical Information

The information on this website is intended for general educational purposes only.

It should not be considered medical advice or a replacement for a professional assessment by a qualified healthcare professional.

Every patient is different, and treatment recommendations may vary depending on individual circumstances.

If you are experiencing a medical emergency, severe pain, chest pain, difficulty breathing, or any urgent medical condition, please get in touch with NHS 111, your GP, or emergency services immediately.

4. Appointments

Appointments are available by prior booking and are subject to availability.

Appointment requests submitted through our website, email, or telephone are not confirmed until you receive confirmation from Vivek's Physiotherapy.

We reserve the right to refuse or reschedule appointments where necessary.

5. Home Visit Services

Our physiotherapists provide treatment at your home within our service areas.

Please ensure:

• A safe and suitable space is available for treatment.

• Any pets are secured during the appointment.

• Relevant medical information is shared before treatment begins.

6. Cancellation Policy

If you need to cancel or reschedule your appointment, please provide as much notice as possible.

Late cancellations or missed appointments may incur a cancellation fee where applicable.

If we need to cancel your appointment due to unforeseen circumstances, we will offer an alternative appointment whenever possible.

7. Payments

Payment for physiotherapy services is due as agreed at the time of booking.

Accepted payment methods will be confirmed when your appointment is arranged.

Failure to make payment may result in future appointments being declined until outstanding balances have been settled.

8. Patient Responsibilities

To ensure safe and effective treatment, you agree to:

• Provide accurate and up-to-date medical information.

• Inform your physiotherapist about any changes to your health.

• Follow treatment advice and prescribed rehabilitation exercises.

• Ask questions if anything is unclear before treatment begins.
  

Failure to disclose relevant medical information may affect the safety and effectiveness of your treatment.

9. Results of Treatment

While physiotherapy is highly effective for many conditions, individual recovery varies.

We cannot guarantee specific treatment outcomes, recovery times, or complete symptom resolution.

Treatment success depends on many factors, including:

• Your medical condition

• Overall health

• Attendance at appointments

• Following prescribed exercises

• Lifestyle factors

10. Limitation of Liability

We provide our services using reasonable skill, care, and professional standards.

To the fullest extent permitted by law, Vivek's Physiotherapy shall not be liable for indirect or consequential losses arising from the use of this website or our services.

Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability that cannot legally be excluded under UK law.

11. Intellectual Property

All content on this website, including text, images, graphics, branding, logos, and design, belongs to Vivek's Physiotherapy unless otherwise stated.

You may not reproduce, distribute, copy, or modify any content without our written permission.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, availability, or privacy practices of external websites.

Accessing third-party websites is at your own risk.

13. Privacy

Your privacy is important to us.

Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Changes to These Terms

We may update these Terms & Conditions at any time.

Changes will be published on this page together with the revised "Last Updated" date.

Your continued use of our website or services constitutes acceptance of any updated Terms.

15. Governing Law

The laws of England and Wales govern these Terms & Conditions.

Any disputes arising from these Terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms & Conditions or our services, please contact us:

Vivek's Physiotherapy

Website: https://www.vivekpt.com/

Email: info@vivekpt.com

Phone: +44 7443399922

Service Areas:

Redbridge, Walthamstow, Newham, Romford, Barking and Dagenham, and surrounding areas of East London.