Privacy Policy
Effective Date: May 01, 2026.
Last Updated: May 10, 2026.
1. Introduction
Vivek's Physiotherapy ("we", "our", "us") is committed to protecting your privacy and handling your personal information securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://www.vivekpt.com, contact us, or use our physiotherapy services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following information:
Personal Information
Full name
Email address
Telephone number
Home address (where required for home visits)
Information submitted through our contact forms
Health Information
If you become a patient, we may collect:
Medical history relevant to your treatment
Injury or condition details
Treatment records and clinical notes
Progress notes
Health information is treated as special category personal data and is handled with the highest level of confidentiality.
Website Usage Information
We may collect technical information including:
IP address
Browser type
Device information
Pages visited
Date and time of your visit
This information helps us improve our website and user experience.
3. How We Use Your Information
We use your information to:
Respond to enquiries
Arrange appointments
Provide physiotherapy services
Maintain patient records
Improve our website and services
Communicate with you regarding appointments
Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Provision of healthcare services
5. Sharing Your Information
We do not sell your personal information.
We may share information where necessary with:
Healthcare professionals involved in your care
IT and website service providers
Payment providers
Legal or regulatory authorities where required by law
All third parties are required to keep your information secure.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
7. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Meet legal and regulatory requirements
Resolve disputes
Maintain appropriate clinical records
When information is no longer required, it is securely deleted or destroyed.
8. Cookies
Our website may use cookies to improve functionality and analyse website performance.
You can manage or disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information (where applicable)
Restrict or object to processing
Request data portability (where applicable)
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)
11. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Vivek's Physiotherapy
Website: https://www.vivekpt.com/
Email: info@vivekpt.com
Phone: +44 7443399922
Service Areas:
Redbridge, Walthamstow, Newham, Romford, Barking and Dagenham, and surrounding areas of East London.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be published on this page with the updated revision date.
Personalized physiotherapy for all ages and needs.
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